Top 13 Questions to ask when hiring packers and movers

Top 13 Questions to Ask When Hiring Packers and Movers in Dubai


Moving to a new place can be an exciting experience, but the process of packing and moving can be quite daunting. That’s where professional packers and movers come in. Hiring the right packers and movers in Dubai can make all the difference in ensuring a smooth and hassle-free move. To help you make an informed decision, we have compiled a list of the top 13 questions to ask when hiring packers and movers in Dubai.

1. Are you licensed and insured?

Before hiring any packers and movers in Dubai, it is crucial to ensure that they are licensed and insured. A licensed company indicates that they meet the necessary requirements set by the relevant authorities, and insurance provides you with peace of mind in case of any damages or losses during the move.

2. How long have you been in the business?

Experience matters when it comes to packers and movers. Asking about the company’s history and how long they have been in the business can give you an idea of their expertise and reliability. A company with a long-standing reputation is more likely to provide quality services.

3. What services do you offer?

It is essential to have a clear understanding of the services offered by the packers and movers you are considering. Some companies may only provide packing and transportation services, while others may offer additional services such as unpacking, furniture assembly, and storage facilities. Knowing what services are included can help you plan your move accordingly.

4. Can you provide references?

A reputable packers and movers company should be able to provide references from previous clients. Speaking to these references can give you valuable insights into the company’s professionalism, efficiency, and reliability. Don’t hesitate to ask for references and follow up with them to get a better understanding of the company’s track record.

5. How do you determine the cost of the move?

Understanding the cost structure is crucial when hiring packers and movers. Ask the company about their pricing methodology and what factors contribute to the final cost. Some companies may charge based on the distance, while others may consider the volume or weight of the items being moved. Getting a clear understanding of the cost will help you avoid any surprises later on.

6. Do you provide a written estimate?

A written estimate is essential to avoid any misunderstandings or disputes regarding the cost of the move. Ask the packers and movers if they provide a written estimate that includes all the services and their respective costs. This will serve as a reference point and ensure transparency throughout the process.

7. How do you handle fragile or valuable items?

If you have fragile or valuable items that require special attention during the move, it is crucial to inquire about the company’s handling procedures. Ask about their experience in handling delicate items and what measures they take to ensure their safety. A professional packers and movers company should have proper packing materials and techniques to protect your belongings.

8. What is your cancellation policy?

Life is unpredictable, and sometimes plans change. It is important to know the packers and movers’ cancellation policy in case you need to reschedule or cancel your move. Ask about any penalties or fees associated with cancellations and make sure you are comfortable with the terms before finalizing your decision.

9. How do you handle any damages or losses during the move?

Despite taking all necessary precautions, accidents can happen during a move. It is crucial to understand how the packers and movers company handles any damages or losses that may occur. Ask about their insurance coverage and the process for filing a claim. A reliable company will have a clear procedure in place to address any issues promptly.

10. Do you provide packing materials?

Packing materials play a vital role in ensuring the safety of your belongings during the move. Inquire whether the packers and movers provide packing materials or if you need to arrange them yourself. If they do provide packing materials, ask about their quality and whether they offer any specialized materials for fragile items.

11. What is the expected timeline for the move?

Knowing the expected timeline for your move is crucial for planning and coordination. Ask the packers and movers about the estimated duration of the move and whether they provide a specific date or a range of dates. This information will help you organize your schedule and make necessary arrangements accordingly.

12. What safety measures do you have in place?

Safety should be a top priority when hiring packers and movers. Inquire about the safety measures the company has in place to protect your belongings during the move. This can include securing the items in the truck, using proper lifting techniques, and employing trained personnel. A company that prioritizes safety demonstrates professionalism and reliability.

13. What is your process for resolving disputes?

In the unlikely event of a dispute or disagreement, it is essential to know how the packers and movers company handles such situations. Ask about their dispute resolution process and whether they have a designated point of contact for addressing any concerns. A company with a clear and transparent dispute resolution process shows their commitment to customer satisfaction.


Hiring packers and movers in Dubai can significantly ease the stress of moving. By asking the right questions, you can ensure that you choose a reliable and professional company that meets your specific needs. Remember to inquire about their licensing and insurance, services offered, pricing structure, handling of fragile items, and dispute resolution process. Taking the time to research and ask these questions will help you make an informed decision and have a smooth moving experience.

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